Forum Discussion

JJCarter-59a8a4's avatar
JJCarter-59a8a4
Community Member
3 months ago

Videos imbedded in Rise causing webpage to become unresponsive

Hello! I have an elearning that was working fine before but today the embedded videos are freezing then causing the web browser to become unresponsive. Sometimes the video will continue after waiti...
Rise 360
LaurenConnelly's avatar
LaurenConnelly
Staff
2 months ago

Hello JJ!

How interesting that the behavior is somewhat inconsistent. Have you tried testing your course in another LMS environment like SCORM cloud to see if the behavior is specific to Cornerstone?

Also, I'd recommend testing your course in another browser to see if that impacts the webpage too.

For the future, I'd recommend sending your course to us in a support case so that we can begin troubleshooting quickly and test your course on our end.

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