Forum Discussion

SantiagoFran609's avatar
SantiagoFran609
Community Member
2 months ago

iOS last update causing problems in RISE elearning

Hello

Currently we are using iOS 17.5.1 in iPhones and the RISE eLearnings are running well, but with the lates update iOS 17.6 the RISE eLearnings doesn't work anymore (attached the printscreen obtained from an iPhone 14 with iOS 17.6)

Do you know something about this?

Thanks

Rise 360
  • LucianaPiazza's avatar
    LucianaPiazza
    Staff
    2 months ago

    Hi Santiago, 

    Thanks for reaching out. I'm sorry to hear you're experiencing this issue in the latest iOS instance when viewing your Rise course on a mobile device. I've opened a support case on your behalf so we can investigate this further. You will receive an email from our Support Engineers soon.

    Thanks for your patience! We'll continue the conversation over in your case.

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