Forum Discussion
Video thumbnails
Greetings everyone,
I was hoping to gain some help. I'm using S360 and trying to insert a video from 360's library. When the search box appears, I see no thumbnails for the videos any longer. Is this a current bug with the application or is it possible my company's VPN/security is blocking them? I assume if it's working for everyone else then it must be just me.
Hi Glenn,
The good news is, it's not you, but I am sorry this is slowing you down.
We are continuing to investigate the following issue with our content providers:
When searching for Content Library 360 videos in Storyline 360, the results show broken poster images. Previewing and selecting the videos is still working, however.
We’ll keep you updated!
Hello again!
Content Library 360 video poster images are now showing as expected. Thanks for hanging in there while we worked with our providers to resolve this issue!
