Very slow import import in Storyline 360

PowerPoint import to Storyline is an issue that has been around for a long time. I am not able to import more than 5 slides at a time. These are simple files with no animation. Troubleshooting tips have been tried. It is just an issue that needs to be resolved on the Articulate side.

Rachel,

A few things to check:

https://community.articulate.com/discussions/articulate-storyline/ppt-taking-forever-to-upload-to-storyline

Richard

Hello Rachael,

Glad to see you're getting help from the community! If the issue persists for you, please open a case with our support team and share your PowerPoint file here so we can take a closer look at what's happening. There's a chance that a single slide is causing the importing issues you're experiencing and identifying and removing that slide might help to remedy the behavior. 

Let us know how it goes!

I uninstalled and reinstalled storyline as per the instructions.  Still getting stuck.  I also tried another powerpoint file but still the same issue so have created a support case.

Hey Rachael

Yeah, mine takes forever as well. It's abnormally slow. 

Hi, Scott!

I'm sorry to hear you've also hit this snag. If you'd like some assistance, please connect with our talented Support Engineers, here, and we'll be happy to narrow down the issue!

I find this slow import continues to be a frustrating user issue. I've been using Articulate Storyline for more than 10 years and the software still behaves this way. I wonder if Articulate has compiled any guidance to users from their tech support case findings from resolving users' issues around slow PPTX imports. 

Hi Bridget, 

Thanks for reaching out! I'd like to share some questions my teammates have shared to see if we can narrow down the issue for you. 

The time it takes to import a Powerpoint file into Storyline will depend on how large the file size is and the number of slides, images, animations, and other media it contains. 

• Are you working from a local hard drive? Working on a network drive can cause erratic behavior. 

• Which version of Powerpoint are you using?

• Have you attempted a repair of Storyline 360? Here are the instructions.

If you're still experiencing this we'd be happy to take a closer look at your file within a support case.  

Looking forward to hearing from you! 

Hi There.  I'm also having an issue lately uploading PPT slides.  I've been using Articulate for several months now and this is the first time I'm experiencing this.  The slide deck is not that big and does not have a lot of animation either.  Any advice to correcting this would be helpful.  Thank you.

I am also severely impacted by this, with just a few very basic slides and it takes an eternity to import.

• Current versions of SL360 x64 and SL360 behave the same here, very slow.
• I'm using a virtual machine, but the drives are locally connected. Everything is plenty fast outside of this specific task of importing PPTs, which was much faster in the past. I was using the same system and setup in the past as well, so this definitely feels like an issue related to PowerPoint or SL specifically.
• PowerPoint is the most current available for me: Version 2403.
• I've "repaired" via uninstall/reboot/reinstall both versions of the software and this didn't resolve anything.