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OliverSchroth-4's avatar
OliverSchroth-4
Community Member
2 years ago

Storyline: can't import translated doc file

I just received the English translations for a German Storyline 360 project from our service provider. For technical reasons, the service provider works most reliably with the older doc format. This has also worked without problems for well over 100 projects over the last three years until today.

When importing the doc file this time, however, all text fields are just replaced by empty text. There is no error message.
I already checked if the translator might have edited the indexes. This does not seem to be the case.

Particularly strange: even when trying to re-import the original doc export file, exactly the same thing happens.

I am grateful for any solution.

Thanks in advance
Oliver

storyline 360
  • OliverSchroth-4's avatar
    OliverSchroth-4
    Community Member
    2 years ago

    Well, I found a solution to my problem, which is actually so obvious:
    I exported the doc file again and then copied the English texts into it. The reimport worked this time.

    It would be helpful for the future to know what was wrong with the translated doc file, and especially why the import of the original export file caused the same error, but so be it.

    Regards
    Oliver

    • JoseTansengco's avatar
      JoseTansengco
      Staff
      2 years ago

      Hello Oliver, 

      Thanks for sharing what fixed the issue for you. If you ever run into this issue again, feel free to open a case with our support team here so we can take a look at your translation file and correct the behavior. 

      Let us know if you need anything else!

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