Forum Discussion

cvsankarsdesign's avatar
cvsankarsdesign
Community Member
2 years ago

Unable to collaborate with other persons with teams seats

Today I wanted to share a course with another collaborator (who had previously shared one with me).  The link is completely inactive in both browsers.

I had a teams seat.

My collaborator also has a teams seat.

What do we do now?

  • KarlMuller's avatar
    KarlMuller
    Community Member

    Hi,

    You are not the only one.

    The View Collaborators link is disabled for all our courses as well.

  • MelanieMiceli's avatar
    MelanieMiceli
    Community Member

    This has happened to us as well!

    I did find that if you go into Settings, then to the Collaborator tab, you can add people there. But it is still a wee bit annoying that the shortcut won't work!

  • Hi there!

    There was a glitch in Rise 360 a few days ago that caused the View Collaborators link to be unclickable in Rise courses, but a fix was released immediately after this was reported. Sorry that you had to experience this brief issue.

    This should now work as expected, but please do let us know should you still encounter this issue.