Forum Discussion
Three dots loading
Hi,
I published an articulate 360 training course to my LMS (Compliancewire). Some users cannot move past the last quiz slide and receive the three dots as if its loading but never takes them to t...
We have a similar issue with certain users. When they launch a course they get 3 dots and can't get past that screen. When we test it on our end we do not encounter this issue. Is it possible something can be blocked on their network? We believe they are all in the same office.
Hi Tanya,
If your course doesn't launch properly for certain users, try asking them to clear their browser's cache, or asking them to use a different browser to see if this helps.
Additionally, you can test your course in SCORM Cloud like what my colleague John mentioned to isolate if the issue is LMS specific. Here's how. Lastly, if you think that the course is somehow being blocked by the network, your users will need to reach out to their network admin to add the URL of your course to their network's allowlist for your course to open properly.
