Forum Discussion

LeahTownsend's avatar
LeahTownsend
Community Member
7 months ago

Storyline Background audio - volume level change in transition between slides

I am using background audio on a Storyline project and have it set to reduce in volume when there is other audio on a slide.  However, even though I have created audio that goes from the beginning to the end of some slides, when the slides transition the audio jumps back up to full volume for only a fraction of a second before reducing again for the next slide. This is incredibly annoying - I would like to maintain a low volume throughout the presentation and only have it louder at the very beginning and very end. Is there any way to fix this?

storyline 360
  • LucianaPiazza's avatar
    LucianaPiazza
    Staff
    7 months ago

    Hi Leah, 

    Thanks so much for reaching out! I'm happy to hear you are utilizing Background Audio in your course.

    I'd love to take a closer look at your setup. Feel free to share your .story file in this thread or privately in a support case.

    Looking forward to hearing from you!

  • LeahTownsend's avatar
    LeahTownsend
    Community Member
    7 months ago

    The audio file is an MP3.  I have made the background audio quieter and the text-to-speech voice louder in an attempt to hide the little jump in volume that happens when the slide transition occurs, but you can still hear it.  I'm attaching the storyline file here.

    • JoseTansengco's avatar
      JoseTansengco
      Staff
      7 months ago

      Hi Leah,

      Thanks for sharing a copy of your project file. I published and tested it on my end with the help of my colleagues but we were unable to find an obvious point in the course where the volume levels changed abruptly. Would you mind accessing this link and letting me know at which point in the course can the issue be observed? You'll also want to test using different browsers in case the issue is browser specific. 

      Looking forward to hearing from you!

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