Storyline 360 won't restore when minimized

Hi Seth!

Sorry, this issue is affecting your workflow! Are you using Storyline 3 or Storyline 360?

Unfortunately, we aren't able to recreate this issue on our end. It seems to happen inconsistently. Are you noticing this with all of your projects or just the project you're currently working on?

Jonathan shared a workaround for Storyline 3, which should also work for Storyline 360. I appreciate your help troubleshooting this issue!

Hi Lauren,

It's amazing to me that your engineers still can't reproduce this problem. I've seen this off and on ever since Storyline 2.

Hi Seth,

This is an extremely frustrating problem when it hits you. One thing that I've found that can help is when Storyline won't restore, try minimizing all other open applications on your PC. Often that will allow Storyline to restore. If that doesn't work, start saving your work and closing those other applications. So far, I've been able to get Storyline to restore, most of the time when all other applications are minimized, or closed. There has only been a couple of instances when that didn't help for me. Once it restores, save your work and then you can re-launch your other applications.

Dave

I don't know what everyone else's situation is, but in my case, I am NOT a local admin on my PC. This is a significant departure for me from previous positions, where I was either a local admin or a domain admin. It is, however, reflective of the way internal IT departments are heading, with fewer and fewer users (even including those in IT) having administrative privileges. Less unnecessary admins=less vectors for attack.

The upside without administrative privileges is software cannot be installed by your profile (either knowingly by you or silently without your knowledge). The obvious downside is you have to jump through several extra hoops to get software installed and uninstalled.

In many cases, a computer is "imaged" by IT or your organization's vendor with a standard load (MS Windows, Microsoft Office, other company-specific applications, and even 3rd-party applications like Articulate 360 or Adobe Creative Cloud), your profile is added, and away you go. Any additional software is installed by a tech who is either on-site or connecting remotely. That person can temporarily elevate the privileges to administrator; they then revert the privileges when the work is completed. They may also log into the administrator account and install the software there, making it available to all profiles.

This seems to be where several issues I have had recently with Storyline are cropping up from, and where resolution is fleeting, because there is jumping back and forth in the background between system and non-system files.

Hi Seth,

Thank you for putting this together. Unfortunately, I cannot see it at this time. Would you be able to adjust the permissions so that we can take a look?

Perfect. I'm glad to hear that and thanks for the update, Seth.

Everyone is experiencing this. If a rep gave a walk-through on how to fix it, can that be shared here for everyone? 

Yes, I have had the same issue

Hello Philip, Dave, and Richard.

I apologize for not sharing the solution that worked for Seth:

How to Fix Unexpected or Erratic Behavior

Please be sure to let us know if this solution works for you as well.

Aw, man. That dreaded ding with no resolution.

I appreciate you capturing the behavior, Dave. I'm attaching this video to the report as we continue investigating.

I am getting the same in Storyline 360, I would appreciate a resolution