Forum Discussion

DaveCox's avatar
DaveCox
Community Member
5 years ago

Storyline 360 won't restore when minimized

I've found that when I minimize Storyline 360, I often can't restore it again. I'm using a copy on my work computer, and I also have a license at home, and they both exhibit the same issue. Thank ...
storyline 360
  • EricSantos's avatar
    EricSantos
    2 years ago

    Hi everyone,

    I have some great news to share! We just released another update for Storyline 360. In Build 3.76.30446.0, we've included important fixes and new features.

    One of the bugs we've fixed is: 

    • Storyline 360 could freeze when minimized.

    Launch the Articulate 360 desktop app on your computer to take advantage of this update, and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.

    Please let me know if you need additional help!

JoeFrancis's avatar
JoeFrancis
Community Member

I don't know what everyone else's situation is, but in my case, I am NOT a local admin on my PC. This is a significant departure for me from previous positions, where I was either a local admin or a domain admin. It is, however, reflective of the way internal IT departments are heading, with fewer and fewer users (even including those in IT) having administrative privileges. Less unnecessary admins=less vectors for attack.

The upside without administrative privileges is software cannot be installed by your profile (either knowingly by you or silently without your knowledge). The obvious downside is you have to jump through several extra hoops to get software installed and uninstalled.

In many cases, a computer is "imaged" by IT or your organization's vendor with a standard load (MS Windows, Microsoft Office, other company-specific applications, and even 3rd-party applications like Articulate 360 or Adobe Creative Cloud), your profile is added, and away you go. Any additional software is installed by a tech who is either on-site or connecting remotely. That person can temporarily elevate the privileges to administrator; they then revert the privileges when the work is completed. They may also log into the administrator account and install the software there, making it available to all profiles.

This seems to be where several issues I have had recently with Storyline are cropping up from, and where resolution is fleeting, because there is jumping back and forth in the background between system and non-system files.

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