SL360 Version 3.85.31840.0

Hi Erin, 

Thanks for reaching out! Sorry to hear that you've run into this snag.

We just released a new update to Storyline 360 today (Build 3.86.32028.0)

I'd recommend updating Storyline 360 in your Articulate 360 desktop app on your computer. You'll find our step-by-step instructions here.

Please let us know if you are still running into this issue with the trigger icons after installing the latest update. 

Looking forward to hearing from you!

Hi Luciana,

I have downloaded the most recent build and I have opened no less that 4 different projects and every time I get to the results slide I receive this error and the trigger window goes blank. 

I have uninstalled, reinstalled, cleared cache, reinstalled C++ files, chatting with four different help desk folks and I still cannot download a prior version of SL 360 and continue to receive this error message every time I try to access the results slide in any project with the most recent version of SL 360 dated 3/18/24. I even opened an empty project and imported the slides and received the same error. Please advise. At this point I cannot access any of my 700+ projects. 

Hi Steven, 

Any update? I am still having the issue and I have even switched computers. Please see the screen shots attached. One is mind and the other's is a coworker.

Hello Steven,

I've been trouble shooting with my IT team and I think we figured something out. Can one of the senior support engineers email me. Thank you

Hi Erin,

 I've updated your case to let the team know! You should be hearing from us via email.