Forum Discussion
SL360 Version 3.85.31840.0
I have uninstalled, reinstalled, cleared cache, reinstalled C++ files, chatting with four different help desk folks and I still cannot download a prior version of SL 360 and continue to receive this error message every time I try to access the results slide in any project with the most recent version of SL 360 dated 3/18/24. I even opened an empty project and imported the slides and received the same error. Please advise. At this point I cannot access any of my 700+ projects.
Hi Erin!
So sorry to hear you've run into this setback!
I see that you've opened a support case that my colleague John Carlo is handling. I've updated your case with the feedback, and troubleshooting steps you've tried so far.
We can continue the conversation through your case to keep all information in one spot.