Forum Discussion
Screen Recording - Output Size Doesn't Match Settings
I'm attempting a screen recording of a software window. The window is maximized. The size of my monitor (I've tried all three of my monitors) is 1920x1080, which is my project size. When I initiate ...
Hi, Jenna!
I have some great news to share! We just released another update for Storyline 360. In Update 77, we've included important fixes and new features.
One of the enhancements we've included:
- Storyline 360 now supports screen recordings on primary and secondary monitors with DPI settings over 100%.
Launch the Articulate 360 desktop app on your computer to take advantage of this update, and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.
Please let me know if you need additional help!
Hi Jenna,
That is odd that it would look fine during preview, but then you get a different result once you publish it! I haven't come across that issue yet.
This isn't a long-term solution, but you may also want to try screen-recording without any other monitors attached and see if the result is as you expected.
Hi, Ren:
Thanks again for getting back to me. The latest screen shot is a result of recording just directly from my laptop (no monitors attached). I'm at a loss. Would this be a case for Support? I'm still on a trial, and I really want to show my executive team that this is the tool I prefer to use... but if I have difficulty recording our software, then this can't be the solution for us. :(
Thank you,
Jenna
