Forum Discussion
Hi Veronika, do you have the latest version of Firefox installed? If not, please install the latest version and see if you still get the issue. You can also try opening Rise in a private browser window in Firefox. Use the shortcut Shift + ⌘ + P (on macOS) or Shift + CTRL + P (on Windows/Linux) to do this. Let us know how it goes!
Hi Lea,
I am afraid that I have installed the latest Mozilla version and indeed, opening the Rise course in a private window works, but that is not the desired workaround here as our learners (thousands) would not know intuitively to open it up in a private window.
Any other thoughts? Seems like a Firefox issue and it must be related to Rise, since Storyline exports work just fine.
Our team is running out of ideas how to fix this, since previously it worked without any issue as expected.
Best,
Veronika