Forum Discussion
JennBurmeister
Community Member
We're not having the issue when viewing the SCORM in Rise 360. We also can't find a common denominator when it comes to which learners experience the issue and which ones don't.
KellyAuner
2 months agoStaff
Hi Jenn,
Thanks for confirming you don't experience this issue when previewing the course!
Since some users can view the course without a problem, and this happens with multiple courses, I'm inclined to believe it might be related to the environment in which the courses are viewed. Here are a few more things to check:
- Does this happen on the same device each time? I understand you've tried different browsers, which was a great call! Here are the system requirements for viewing a Rise 360 course.
- Do you have any security software installed on these devices that could impact how the course is played? Please see this article for possible reasons why a course isn't playing as expected in your LMS.