Forum Discussion
Review 360 Export Comments to CSV
Hello, I am trying to export comments to CSV but each time I get a download of False.htm. This has never happened before. Is this a system issue?
Thank you!
Kathleen Walsh
Hi Kathleen, and welcome to the E-Learning Heroes Community! Glad you're here! 🥳
Thanks so much for reaching out! I'm happy to help!
I'm sorry to hear that you're experiencing this issue when exporting your Review 360 comments to CSV. I have a few clarifying questions to better understand your setup:
- Could you please share with me what browser you are currently using? Some other community members had great success when switching from Firefox to Chrome.
- If you were to try this with another course, are you experiencing this same Fals.htm file download?
- Have you tried clearing your browser's cache?
If you are still running into this error file, please feel free to share the CSV export file in this thread or privately in a support case.
Looking forward to hearing from you!
I'm having the same issue exporting a PDF. Issue is if I show resolved comments before exporting, I get the False.htm file. If I revert back to hiding the unresolved comments, the PDF exports fine, but only showing unresolved comments. Works like this in latest versions of Chrome, Edge, and Firefox.
Hi Bob,
Thanks so much for reaching out! I see that you've opened a case and that you're working with my colleague Carlo. You're in excellent hands!
We'll continue the conversation over in your case.
Have a great start to your day!
