Forum Discussion
Hi
I have checked everything you asked to check and could not find any problems. I have been using Replay for 7 months on multiple projects without encountering this error. Also, regardless of whether I edit old or new files, the error persists. I have also run tests in Storyline, but don't get any errors when saving content with that software.
I have found a workaround though. The problem seems to be related to how deep the file hierarchy becomes and where I save content within my file system. I don't have problems saving to the Desktop (although 2 weeks ago I also had problems with this) and can also save into some other locations on my C: drive. I successfully saved to this location C:\Users\[myname]\OneDrive - [company name]. However, once the the path becomes too long, Replay starts given errors. I could not save into C:\Users\[myname]\OneDrive - [company name]\MyDocs\[filename]\[filename\Video\[filename. I don't have errors saving to this location with Storyline.
Thanks
Hello Lianca,
Thanks for providing additional information. Microsoft Windows has a MAX_PATH limit of ~256 characters including the folder names, so this limitation might be what's causing the behavior for you. Try checking to see if your Replay 360 file path is exceeding 256 characters to confirm if this is the case.
Additionally, you'll want to save to a local location first such as 'My Documents' or 'My Computer' instead of saving directly to a OneDrive location as you've indicated in your previous response. If you need your files to be on the OneDrive folder, transfer them there after saving a copy to a local directory.
Also, your contact information came through as well. This Peek video will show you how to edit it out if you’d like!