RoyMcIntosh-84f
Hi Roy,
I'm happy to chime in! I looked at Colleen's case and wanted to share that her issue was resolved by toggling the Player features from "Player defaults" to "Custom" or vice versa, depending on whether she's using a custom player.
If this solution does not work for you, can you check if the affected slide has the trigger below or something similar? Does removing or turning off that trigger help resolve the issue?
If the problem persists, would you be willing to share your Storyline file with us so we can look at what you have set up? You may also share it privately by sending it along in a support case. We'll delete it when we're done testing.