Forum Discussion

KenStafford's avatar
KenStafford
Community Member
4 years ago

Player Error message

Been using Storyline 3 for years.  Today I tried to access the Player and I got an error message, which asked me to send a report.  I have tried older courses and a new one but get the same error.  Everything else works as it should!

Thanks

  • Hi Ken,

    Thanks for reaching out and sharing what you are experiencing when accessing the player in Storyline 3. I'd be happy to help you with this.

    Do you know what version of Storyline you're using? 

    • You can check by going to Help > About Articulate Storyline

    In Build 3.8.20838.0, we removed the remnants of Flash from the authoring environment. We are currently on Build 3.12.24693.0. Download the latest update here.

  • KenStafford's avatar
    KenStafford
    Community Member

    Hi Leslie

    We are on an older build so I have asked our IT dept to update us. 

    Thank you for replying.