No video, sound only
When I edit my mp4 and publish it to a video file, it only plays the audio, no video. I have attached a sample of the completed video....any ideas?
Forum Discussion
I have same issue MP4 videos that play fine in Windows and VLC is identified as AUDIO onli in Replay. Do you have a solution for this issue?
Hello,
Sorry to hear that you ran into this issue.
You can check out my response here which explains how you can troubleshoot video related issues using a tool called Handbrake. You can also try doing a repair of Replay 360 if a lot of your videos are experiencing this issue. Here's how:
If these troubleshooting steps don't help, open a case with our support team here and share a copy of your video file so we can take a closer look at what's happening. We'll delete it when we're done testing!
I've been having the same issue. I hear the video for my presenter and I hear the music in my replay 360 I added as background music and when I export the file it plays correctly , but as soon as I upload to Presenter 360 by clicking on video- add video from file and preview I only hear music and see no video. Even when I play the video before adding I see/ hear video and music, but when I preview, only hear music and no video moves. Do you know why this is?
Hi, Sarah!
I just replied to your similar post, here. We can continue the conversation there to keep all information in one place!
