PaulMaiorana
3 years agoCommunity Member
No video, sound only
When I edit my mp4 and publish it to a video file, it only plays the audio, no video. I have attached a sample of the completed video....any ideas?
Hi, Paul.
Thank you for the additional details!
I went ahead and opened a support case on your behalf so we can investigate this further. You should hear from our team soon, via e-mail.