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GeorgeAlvarado's avatar
GeorgeAlvarado
Community Member
11 months ago

My training disappeared

Hello! My training disappeared from my courses list. 

My license was recently transferred another user before purchasing a new one. They had ownership of the course and now all of sudden it is "gone." Anyone know how this could happen? 

Can files be recovered from the deleted folder, even if they were cleared? 

  • Hi George!

    I see that you have filed a support case, and my colleague Georvy was able to assist you with the missing Rise 360 course. I'm glad to hear that you were able to recover the course from the deleted folder!

    Should you need anything else, please reach out again; we're here to help!