Forum Discussion

BethAndersen's avatar
BethAndersen
Community Member
4 years ago

MP4 video error in LMS using Articulate 360

Hello:

  I created a course that the majority of it is an MP4 video.  For my player I have used Classic and Modern and still am having this issue.  The course was published using SCORM 1.2.  I am only using the seek bar due to the course needing to be locked, so there are not any video controls on the MP4 due to this.  When the course is in the LMS system and an end-user pauses the training and/or just closes the window, and goes back into the training they have started, they have to restart from the beginning, the course is not tracking the progress made by the end user.  Why?

storyline 360
  • MariaCS's avatar
    MariaCS
    Staff
    4 years ago

    Hi, Beth.

    Thank you for opening a support case with our engineers. I see you're working with my teammate Renato, who explained this is the expected behavior in Storyline 360 when working with videos.

    Please reach out to Renato through the case if you have additional questions. 

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