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RobStewart-e2a3's avatar
RobStewart-e2a3
Community Member
5 months ago

Engage 360 not installed on system error

Hello,

I need to edit some old web-based training content in Articulate 360, it has engagement slides in the package, when I select edit with engage I get an error (attached) telling me I must have engage installed on this system? Any help on how I install it on my system?

I have Engage 360 as part of my subscription and it opens as a stand alone but I can't get the two to work together?

Cheers

storyline 360
  • EricSantos's avatar
    EricSantos
    Staff
    5 months ago

    Hello Rob,

    Happy to help. Thanks for the screenshot!

    You may have an older version of Engage installed, which is why it opens as a stand-alone, but you need the 360 version. It's also possible that you need to update Engage 360.

    Can you double-check whether you need to install or update Studio 360, which includes Engage 360? If so, you'll see the Update All button or an Install button beside the Studio 360 app. Clicking these should resolve the issue.

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