Forum Discussion

AnnaSchwer's avatar
AnnaSchwer
Community Member
3 months ago

HELP: Course is not loading in older browser

Hey everyone! I need your technical expertise! For a client I need to design a storyline course. The course (published on a website) runs perfectly on all my devices and browsers. But here's t...
storyline 360
KellyAuner's avatar
KellyAuner
Staff
3 months ago

Hi Anna,

Thanks for reaching out!

I see you've submitted a support case and it's been assigned to my teammate, Darwin. You'll be hearing from them soon via email for further troubleshooting.

  • AnnaSchwer's avatar
    AnnaSchwer
    Community Member
    3 months ago

    Hey Kelly

    I tried the Storyline Version 3 and it worked!
    So my question is:
    Is there a way I can purchase a serial number for Storyline 3?
    This would be amazing!

    Regards, Anna

    • JoseTansengco's avatar
      JoseTansengco
      Staff
      3 months ago

      Hi Anna, 

      We don't offer Storyline 3 anymore, but one alternative solution is to publish your course using an older version of Storyline 360. You can look for a version here that matches the release date of the version of Storyline 3 you have installed and contact our support team to request a copy of the installer. 

      • AnnaSchwer's avatar
        AnnaSchwer
        Community Member
        3 months ago

        Thank you Jose for this tip!

        I will contact the support team.

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