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JillinaKo's avatar
JillinaKo
Community Member
9 months ago

Course loading error at the end of a quiz

Hi all,

I'm experiencing an issue with a course, we can navigate through the course fine and there is a 10 question quiz at the end. When a learner reaches the final question and clicks Submit the course freezes with a continual loading icon.

It is being recognised as complete by the LMS itself (even if we failed the quiz), but we have to completely close the course to come out of it, it doesn't migrate to the Results slide per the trigger set-up. 

I have tested it through the SL preview and within SCORM cloud, we've used different browsers. I've rebuilt the quiz entirely, the issue persists. I am able to replicate the issue every time, there was one instance last week where I tested the problem file in SCORM cloud and it work fine (once). 

Any advice, would be much appreciated.

Cheers,

Kaanon

storyline 360
  • StevenBenassi's avatar
    StevenBenassi
    Staff
    9 months ago

    Hi Kaanon!

    Sorry to hear you've run into setbacks with the quiz completion status of your Storyline course!

    It would be helpful to take a closer look at the project file itself and check the triggers that have been built out so far. Would you be comfortable sharing a copy of the .story file here in the discussion or privately through a support case?

    We'll delete it from our system as soon as troubleshooting is complete!

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