Forum Discussion
Having Copy and Paste issues
Hi,
I am having trouble to paste text in Rise, either being from Word or even from Rise. In many places (knowledge check or even text panels), when I try to paste the text nothing appears. I can copy from Rise and paste in Word but can´t do the opposite way.
This problem started today. Can you help me with that? Anyone with the same issue? Thanks.
Osmar
Hi Osmar and Andrew,
Sorry you ran into some trouble with this.
Our team has resolved this issue and you should be able to copy/paste in Rise with no issue.
Please reach out if you have any questions!
I'm having the same issue. It started about 1-2 hours ago. The only place I've found that I can copy and paste is into the course title.
Hi Tamila, yes you can copy and paste text into that area and other areas of a scenario block as well.
However, you need to be aware that most areas of a scenario block have a character limit, e.g. 200 characters. If you are trying to copy and paste more than the character limit, then the paste action will not work at all.
Each area where you can enter text, once you have clicked there, it will show you the character limit on the right.
Still seeing this problem. Can't paste plain text from clipboard even though right-click shows a paste option. Windows/Chrome setup. Please advise. Thanks!
Hi Guy,
I’m sorry you’re still experiencing some trouble.
The quickest way to resolve this issue is to have our support team take a look at your specific course. Please submit a case to them here.
Mine is back to normal.
Yep - mine too. Yay cloud.
I am experiencing this issue today. I pasted a sentence into my Rise course and now I cannot delete it. The cursor will not show up in any part of the pasted text, but it does all allow me to highlight it and change the color/bold...etc. This is only with new pasted items added today, I still can edit older items or type in sentences. Is anyone else experiencing this?
Hi Amanda,
I'm sorry you're having issues here. Everything seems to be working as usual on my end.
If you’re still having trouble let’s have our Support Team take a look. You can submit a case here.
I have also had major issues today, copying and pasting text and images in tables into Rise from Word - step by step training documents with screen captures. I added 5 topics consecutively and the course seems to have crashed - it wont open from Chrome or the weblink for the course.
I created a second course and got to 6 topics and it has done the same thing, yet the course are still listed on my development page - but it doesn't open.
Is there perhaps an issue of a maximum load for content originating from MS Word?
We need to keep our original documents in synch with the online course content for stakeholder review/approval and version control purposes.
Hi Kerry! So sorry you're locked out of your course. I'm opening a case for you so we can get this sorted out right away. You'll hear back from our Support team shortly!
Good morning Articulate. I can't seem to copy / paste or delete text in rise today. I seem to get one go at pasting or deleting text then it no longer works. I then have to shut the browser and open again. Very time consuming not to mention frustrating. Articulate you need to fix this super fast as Rise is useless without being able to copy and paste.
