I think your best course of action may be to submit a case to Articulate where the engineers can look under the hood to check out your files. You can do that here: https://articulate.com/support/contact/case
Hi Ron, thanks for letting me know to submit my case to Articulate Engineers. I appreciate it.
Hi Sharon!
Sorry to hear you've run into this setback!
Smart move on opening a support case! I see that you've connected with my colleague Mick. It looks like Mick shared this behavior may be related to a bug our development team is tracking. I've linked this discussion to the bug report so you can be notified as soon as a fix is in place.
Thank you for your patience, and I'm sorry if this has been slowing you down!
