Forum Discussion
External files not working
Hi,
A client is having a major issue with published storyline files not displaying any files in the external files folder.
Getting the following error message:
This XML file does not appear to...
Hi Matthew,
Thanks for reaching out!
That error message usually indicates that the file that Storyline 360 is trying to access is no longer available, or is currently unreachable. You'll want to check the file path or the file server to verify that the file is accessible.
We'll be glad to take a look at the structure of your triggers so we can help you correct the error. Would you be willing to share a copy of your project file here or in private by opening a support case so we can take a look? We'll delete it when we're done testing!
