Forum Discussion

StephanieDiggin's avatar
StephanieDiggin
Community Member
2 years ago

Error when Publishing SCORM File

I've never seen this error message before when publishing a SCORM file in Storyline, but after I select the folder to publish to then click publish I get the error: The folder <title of file> is read-only, being used by another process, or you do not have the proper security permission to access this resource."  Does anyone know a fix to this? Thanks!

  • Thanks for sharing what you are experiencing, Tracey. We'll be sure to update this forum thread when we have a fix, so everyone is in the loop! 

    Have a great start to your day! 

  • I'm having the same issue getting the read only error and i've been able to publish to review and previously publish to LMS. Any new suggestions as to what is causing this error?

    • TraceyAucott's avatar
      TraceyAucott
      Community Member

      Hello,

      As per my post, have you tried removing any spaces at the end of the Title line on the Publish page?

      Kind regards,

      Tracey

      Tracey Aucott
      IT Training Consultant
      Employee Enablement
      [cid:image001.png@01D92F63.552FE410]
      Computacenter (UK) Ltd
      Citibase, Birmingham Business Park,
      2010 The Crescent, Birmingham,
      B37 7YS, United Kingdom
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      E: tracey.aucott@computacenter.com
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      COMPUTACENTER (UK) Limited is registered in England and Wales with the registered number 01584718. Its registered office is at Hatfield Business Park, Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW
      COMPUTACENTER (Mid-Market) Limited is registered in England and Wales with the registered number 3434654. Its registered office is at Hatfield Business Park, Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW
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  • Hi Michael,

    Thanks for reaching out about this! I'm sorry you're getting this error while trying to publish! Fortunately, I have a solution for you. After you click publish, check the title of the file. If there are three dots after the title, you'll have to remove those. Then, you should be able to publish with no problem. Here's a screenshot showing where those dots may be.

    I hope this helps out!

     

  • Hi Tracey,

    Thanks for chiming in here! It looks like your email signature came through when you replied via email. You can remove that by clicking Edit beneath your response. Here’s a quick Peek video with the steps.

    Have a great day!

  • Hi, everyone!

    I have some great news to share. We just released another update for Storyline 360. In Update 72, we’ve included important fixes and new features.

    One of the fixes we’ve included is:

    Projects failed to publish when their titles ended with spaces or ellipses.

    To take advantage of this update, launch the Articulate 360 desktop app on your computer and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.

    Please let me know if you need additional help!

  • Good afternoon,

    I was having this same issue.  I couldn't figure out what was going on even after I read all the posts.  Once I updated the title, I thought everything would work, but it was a no-go.  However, I then clicked the ellipses next to the title box and it pulled up the properties.  The name had not changed in there.  Once I updated the name there, it worked as expected.  Just wanted to share. 

  • We have just started experiencing this issue in May of 2023. We have tried all of the fixes above as well as opened a ticket. We are still getting an error when trying to publish. We are using the most up to date version of Storyline.

    <Message>The process cannot access the file 'C:\Users\Desktop\OutageInquiries\story_content\6TXEJqbh9Yz_44100_48_0.mp3' because it is being used by another process.</Message>

    • StevenBenassi's avatar
      StevenBenassi
      Staff

      Hi Katelyn!

      So sorry to hear you are also receiving errors when publishing your Storyline 360 course. Thank you for sharing those details, and great call on opening a support case!

      It looks like you've connected with my colleague Ronaziel. You're in excellent hands working one on one with her!

      We'll continue this conversation over in your support case.

      • TraceyAucott's avatar
        TraceyAucott
        Community Member

        Hello,

        I believe that this has been sent to me in error.

        Kind regards - Mit freundlichen Grüßen - Cordialement

        Tracey

        Tracey Aucott
        IT Training Consultant
        Employee Enablement
        [cid:image001.png@01D9AAAD.1463F6E0]
        Computacenter (UK) Ltd
        Citibase, Birmingham Business Park,
        2010 The Crescent, Birmingham,
        B37 7YS, United Kingdom
        M: +44 (0) 7976 825337
        E: tracey.aucott@computacenter.com
        www.computacenter.com | Twitter | LinkedIn | YouTube

        **********************************************************************
        COMPUTACENTER PLC is registered in England and Wales with the registered number 03110569. Its registered office is at Hatfield Business Park, Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW
        COMPUTACENTER (UK) Limited is registered in England and Wales with the registered number 01584718. Its registered office is at Hatfield Business Park, Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW
        COMPUTACENTER (Mid-Market) Limited is registered in England and Wales with the registered number 3434654. Its registered office is at Hatfield Business Park, Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW
        COMPUTACENTER (FMS) Limited is registered in England and Wales with the registered number 3798091. Its registered office is at Hatfield Business Park, Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW

        The contents of this email are intended for the named addressee only.
        It contains information which may be confidential and which may also be privileged.
        Unless you are the named addressee (or authorised to receive mail for the addressee) you may not copy or use it, or disclose it to anyone else.
        If you receive it in error please notify us immediately and then destroy it.
        Computacenter information is available