Dear Rise Crew, We asked for the translation of a huge amount of our courses made in Rise. We followed the process to export xlf file for course translation. Now the translation agency has send us back the xlf file to be imported back into Rise but I got an error when I tried to import it to my duplicated course. Please find enclosed the xlf file I am trying to use. The file itself looks not corrupted. I have no idea why it´s not working. RegardsMathilde

Today I got to know this: "If your course contains empty lessons or blocks, the import will fail. So you'll want to delete any empty blocks/lessons. And if you do, you'll need to re-download the translation file from Rise, run the translation again, then import the translated file to Rise to complete the translation." This seems "easy to fix" but cost us money and time due to another contact with the translator. - an "external supplier" to our client . It means that we need to order another file from their translator? Many would be helped if you add information about "make sure there are no empty blocks in courses to be translated" and "do not change anything in the course copy after exporting xlf in Rise for translation". This info is needed before the first xliff export from the "specific course copy" in Rise. Regards, /R

I'm having the same problem (my coordinator opened a case). Would be happy for a description, here in the forum, of what seems to cause this problem. Have you noticed any certain ways to fix this on "our" or "your" side? Would be happy to understand why this problem seems to happen for many of us - what went wrong? Would want to avoid it in the future. Thanks! /R

Hello, Mathilde! Thanks for letting us know what's going on. I've opened a support case on your behalf, and one of our Support Engineers will contact you shortly. We'll do all we can to get this resolved!

Hi there, we are experiencing the same issue. We receive and IMPORT FAILED. message. We've tried with 5 different XLF file.

Hi Monique! I see you're already working one-on-one with Robert to get this problem resolved. You're in good hands!

Error when importing XLF file for Course translation

AlyssaGomez
Staff
4 years ago
Thanks so much for that feedback, Rikard. I'm sorry this has been a challenging experience, and we will let you know if we make any changes that will help.
DominicLavoie-0
Community Member
4 years ago
Same thing for me this morning. it just cost us 5 000$ with the translation and I have this "import failed" message without knowing what is the problem . Seriously I have this short deadline and I've followed the process... I do not have time for that. We are on a short deadline.
Renz_Sevilla
Staff
4 years ago
Hi Dominic! Thanks for letting us know you need help. I've opened a support case on your behalf, and one of our Support Engineers will contact you shortly. For faster support in the future, you can submit a support ticket here.
GlennMauder-656
Community Member
4 years ago
I just encountered this issue as well. Just got our file back from external translation company and I can not get it to upload?
AlyssaGomez
Staff
4 years ago
Hi Glenn! Did you duplicate the course, export the XLIFF from the duplicate, then import the translated XLIFF back into the duplicate?

You'll want to be sure you export the XLIFF and import the translated version back into the same course. You can read more about the steps for translating a course here.
JoBass
Community Member
3 years ago
Hi, I also have this problem. I've managed to upload one XLF file successfully. Since then we've tried five or six different files, all have failed to upload. Please can you help?

Thanks
- Chris-Santos
  Staff
  3 years ago
  Hi Jo,
  
  Our support team should be able to help you investigate why your XLF files are failing to upload in Rise 360. Can you open a case with us here? We'll respond right away once we have received your case to get your translation issue resolved. Thanks!
GeorgDobler
Community Member
3 years ago
Hi there. I also got a problem (import failed) to upload again a file translated by Smartcat. I tried it serveral times, with quite a few different options. Can anyone please contact me? Thanks
AlyssaGomez
Staff
3 years ago
Hi Georg! Thank you so much for working through this issue with our Support Engineer, Ian. You're in good hands, and you should hear back from him soon!
AnaCeciliaDe336
Community Member
3 years ago
I'm having the same problem as Georg Dobler. Tried different options/formats with no avail. Attached my file.
Delivering-the-course-es.xliff30 KB
- hazelB
  Staff
  3 years ago
  Hi Ana! I see case 03326833 open for you. One of our technical support engineers will reach out to you directly!
KalenaLorrain-C
Community Member
2 years ago
Looking for Rise support.

The fact that this seems to be an ongoing problem is super concerning.

I have run multiple troubleshooting test. When I go to import the translated xlf files, the wheel just spins for eternity savings its processing the translation but doesn't actually take.

I also have a file translated by Smartcat.

Can anyone please contact me? Thank you
- KarlMuller
  Community Member
  2 years ago
  Hi Kalena,
  
  Open a technical support case: https://articulate.com/support/contact