Forum Discussion
Error when importing XLF file for Course translation
Dear Rise Crew,
We asked for the translation of a huge amount of our courses made in Rise. We followed the process to export xlf file for course translation.
Now the translation agency has send ...
I'm having the same problem (my coordinator opened a case). Would be happy for a description, here in the forum, of what seems to cause this problem. Have you noticed any certain ways to fix this on "our" or "your" side? Would be happy to understand why this problem seems to happen for many of us - what went wrong? Would want to avoid it in the future. Thanks! /R
I have to say I was disappointed with the response from Articulate support, it was quite slow and my issue was urgent, I also could not gain access to any support over the weekend, and of course they work within US times which is not helpful for their international customers. I did get a helpful support guy trying to get things sorted for me late into Friday evening (UK time), but I really needed to speak to a human being not go back and forth by email. It also didn't resolve my issue and it was only because he had stated he used Smartcat translating tool that I decided on the Monday morning to sign up for a free account.
Within 30 minutes of signing up I received a telephone call to see if I needed any help getting started..the person calling was in the US and I am in the UK. I explained the issue I was having with Rise and he stated that Smartcat have ensured their software is compatible with some of the nuances of Articulate software. He was the one who sorted the files for me and once I knew Smartcat was designed to work well with Articulate, Rise etc I got my translator to create his own (free) account with Smartcat. Everything has worked perfectly since and we are able to share the files via the Smartcat account rather than via email.
I just wish Articulate support had made it clear that Smartcat is a good tool to use with their systems it would have saved both me and my translator a lot of time!!
Interesting that the customer service and support provided by Smartcat was excellent and my account with them is free, yet I pay quite a bit to have an articulate account. I do hope Articulate improve their availability of support for customers outside the US!!
Hope this helps
