Forum Discussion

RichardCrabbe-9's avatar
RichardCrabbe-9
Community Member
2 years ago

Error when importing translation from MS Word

Hello, I am attempting to import a translation from an MS Word file. the error message I am getting is: 

<?xml version="1.0" encoding="utf-16"?>
<ErrorReport xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema">
<UserId>auth0|587d3ffc3bcfa12770625e17</UserId>
<HardwareId>2HDA8-RLEU3-FUKUA-UU9VT-PPRMK</HardwareId>
<Message>The requested member of the collection does not exist.</Message>
</ErrorReport>

I am using Storyline 360 (all updates installed). 

I compared the output file to the original untranslated output file and they seem the same (except for the translated content).  I have attached the translated output file. 

any ideas? 

storyline 360
  • LucianaPiazza's avatar
    LucianaPiazza
    Staff
    2 years ago

    Hi Richard, 

    Thanks so much for reaching out! I'm sorry to hear you're having issues with importing MS Word information for your translation project. 

    I see you have opened a support case and you are working with my colleague Georvy. Great call, you are in good hands!

    We'll continue the conversation over in the support case. 

    Have a great day and happy developing!✨

  • BenLow's avatar
    BenLow
    Community Member
    10 months ago

    I have the same problem above. May I know any solution to solve it?

  • KellyAuner's avatar
    KellyAuner
    Staff
    10 months ago

    Hi, Content Tree!

    Thanks so much for reaching out and I'm sorry you're experiencing a similar issue.

    I looked at Richard's case, and it appears the issue was related to a corrupted .doc file. This was resolved by re-exporting the course for Word translation, copying the translated text from the “Translation” column, and pasting it on the newly exported Word document. Then, the translation was successfully imported into Storyline.

    Please let me know if these steps work for you! If you need additional assistance, it would be helpful to see your file. You can upload it here or share it privately in a support case, and we'll delete it from our systems once troubleshooting is complete!

Related Content