Forum Discussion
Hi Emma, and welcome to the E-Learning Heroes Community! Glad you're here! 🥳
Thanks so much for reaching out. I'm sorry to hear you're having this issue as well.
I'm happy to share the workaround steps provided to Joe in his support case. Perhaps they will do the trick on your end!
-The first thing I would recommend is to make sure you’re working on your local drive. Working on a network drive or a USB drive can cause erratic behavior. Please see the following article for more information and tips:
https://www.articulate.com/support/article/create-edit-and-publish-articulate-storyline-courses-on-your-local-hard-drive
-If that is already the case, I would recommend applying the solutions in the article below to repair your Storyline app:
https://www.articulate.com/support/article/Articulate-Storyline-360-How-to-Fix-Unexpected-or-Erratic-Behavior
If the issue persists, here are additional troubleshooting steps:
- Another step I'd recommend is making sure your Articulate 360 Desktop applications are up-to-date. Here’s how to quickly update your Articulate 360 apps.Try repairing .NET Framework: https://www.microsoft.com/en-us/download/details.aspx?id=30135
Please let me know if any of these workarounds help! We'd be happy to take a closer look at your file within this thread or privately in a support case. Feel free to upload the .story file!
Looking forward to hearing from you, Emma!