Hi Kristin! I don't think you're alone in wondering this, especially with how many options there are for captions out there these days. I think a good rule of thumb comes from The Described and Captioned Media Program:
The DCMP believes that all captioning should include as much of the original language as possible; words or phrases which may be unfamiliar to the audience should not be replaced with simple synonyms. However, editing the original transcription may be necessary to provide time for the caption to be completely read and for it to be in synchronization with the audio.
Errorless is a great and admirable goal but I personally would probably give more weight to the preservation of the meaning and intention of the material and worry less about small mistakes.
Thank you for adding your thoughts on this topic. The information you shared is super helpful and will give us a great starting place for discussion. Thank you!!
