Forum Discussion
Can't publish a new version of an existing item
Every time I publish my Rise courses to 360, it creates new review links. I don't see any option to keep the same review links- the only option I have is to create a new item. This is a huge pain because I have to send out the new links and all old comments get wiped out.
According to the web page at https://community.articulate.com/articles/rise-360-publishing-a-course-to-review-360, I should be seeing "Publish a new version of an existing item," but I do not have that option (see screenshot.)
Because I'm a course manager, I also don't see previous versions in 360, which means that if I do republish, I lose all comments.
How can I fix this?
Good news! Now you can create shared team folders in Review 360 to organize your content, assign permissions, and invite collaborators. This enhancement allows multiple authors to publish new versions of a course to the same Review 360 project.
Give this new feature a try, and let us know if you have any questions about it!
Hi there, instead of creating a new post was hoping to add to this. The last two weeks started a new RISE course and every time i go to publish to Review. it keeps defaulting to the "create new" radio button". I have to constantly select the "existing radio button" then open the drop down and find my course. It never did this before. Not a big deal but so easy to generate a second link when you don't want to....
Hi, We are also having a problem publishing a new version of RISE courses as a new version of an existing item - the course we are working on does not appear in the dropdown list of courses at all. This is a recent problem for us as we were always able to do this until the last week or so. Has something changed in the last update for RISE?
Are you the owner or manager? If you are no longer the owner, then this is why.
Hi Jen, I am still the owner.
Hi Janet, our team would love to help!
Could you please share a screen recording that shows the existing item in Review 360 and what happens when you try to publish a new version of an existing item from your Rise 360 account? That would really help us to narrow down what's happening here.
You can either share the screen recording here in the community discussion, or you can open a case. Thanks!
Hi Alyssa,
I set up to make the recording this morning and I am happy to report that RISE is now back to normal again and allowing me to publish a new version of an existing item so this issue seems to have resolved itself. Many thanks for your reply to this thread, it was causing us a big headache on Friday last week!
I am trying to publish a new version of an existing item. The course I am working on does not appear in the dropdown list of courses at all. This is a recent problem for me as I was always able to do this until the last month or so. Has something changed in the last update for RISE?
Strange because I published the first version in the Review Tool, but now cannot publish a second one to share the edits and corrections I have made. I don't want to loose my comments - the SME's will not know whicxh comments were addressed and which are still open.
Major pain! Please advise!
Hi there, Lynn. Are you still the owner of that course, or are you a collaborator? If you're the owner, our team can have a closer look and find out what's going on!
Just to pipe in Crystal, I wonder if something over arching is happening with RISE and its publish options as today three times it default to create a new item even though it was clearly an existing item so had to remember to select the second radio button.
Then also today, it suggested I create a new version of an existing item BUT the existing item it selected was a different module.
I just moved things around but may be something bigger going on... :)
This is a constant problem with RISE in my system also. Please float a fix order to the top. Thanks.
S. Lynn Weiser
Instructional Designer
John Deere Financial
US/Canada Digital Marketing & Training
6400 NW 86th St.
Johnston, IA 50131
Office: 515-267-3391
Mobile: 515-250-9663
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Hi everyone! Here's a 1-minute video of what I'm seeing when I publish a Rise 360 course to Review 360 as the course owner.
If what I demonstrated in the video doesn't match what you're seeing, and you've verified that you are the course owner, can you please record a similar video to show us what's happening from your side? That would be helpful!
HI Alyssa, well by golly it happened, and I made a recording for you .
https://360.articulate.com/review/content/bc7cb4de-9899-4101-99da-6bbab39b309d/review
This is where you go to publish and it decides it will publish a new item, even though it is existing. Then when I change to existing I have to go locate it otherwise it will publish over another one. Obviously really random and not easy to recreate. But I got one for you :)
Cheers T
Thanks for that video, Teresa! Are you the course owner on that course?
Also, if you try to publish the same course to Review 360 later, does it default back to the correct option?
