Forum Discussion
Can't publish a new version of an existing item
Every time I publish my Rise courses to 360, it creates new review links. I don't see any option to keep the same review links- the only option I have is to create a new item. This is a huge pain because I have to send out the new links and all old comments get wiped out.
According to the web page at https://community.articulate.com/articles/rise-360-publishing-a-course-to-review-360, I should be seeing "Publish a new version of an existing item," but I do not have that option (see screenshot.)
Because I'm a course manager, I also don't see previous versions in 360, which means that if I do republish, I lose all comments.
How can I fix this?
Good news! Now you can create shared team folders in Review 360 to organize your content, assign permissions, and invite collaborators. This enhancement allows multiple authors to publish new versions of a course to the same Review 360 project.
Give this new feature a try, and let us know if you have any questions about it!
Sorry for the delay Alyssa, yes, I am the course owner, and yes the next time it often works. Today, I had an instance where it selected Create new, but when I went to change it to publish new version of existing, it actually had the right course selected in the list. Again, very random. Not a huge deal, but if you are trying to do it quickly could end up overriding a completely different course.
Okay, so today, I think I see what is happening, if you look at the recording it actually didn't give me the two drop down items that usually show up when you select Review it just went straight to the screen. Normally, you get "Publish a new version" or "Review in 360" , not sure if that is a big deal, as the Publish a new version takes you to the screen with the two radio buttons. But anyway, But I did it a third time and it is now selecting the right option :)
But here is a glimpse of what it did for a good chunk of today.
https://360.articulate.com/review/content/ca10dba0-7f88-4e8e-a99c-707be818c53b/review
Hi Teresa. Thank you so much for the videos; it is really helpful. I tried publishing my Rise 360 course to Review 360 a couple of times today, and it has been selecting the right option (Publish a new version of an existing item) and the correct course to be updated. You mentioned that it is now working correctly as well on your side? I do hope the issue won't happen again but if it does, feel free to reach out to our support engineers for a closer look. You can reach them here.
Hi All,
I am facing this issue too, I do not get an option to publish a new version of an existing item
Luckily a colleague is able to do it on my behalf so I have been able to progress today, but there still seems to be a slight glitch with this action - I just wanted to flag this
Thank you
Kind Regards
Lexie Mayes
