Forum Discussion
Cannot Login - Tried it all
I cannot sign into Articulate 360 anymore. I keep getting two screens, the first being "Sign into Articulate 360 - click to launch your web browser and sign into Articulate 360. This screen will automatically refresh after you sign in" and then I click to sign in and I get "You're being redirected to your web browser to sign in" and nothing happens and there is a button that says "start over" which I click and then it takes me to the first screen. Its an endless loop.
I have tried uninstalling and reinstalling. I have done a manual sign in from the tray. I don't have issues with the system clock, its not a firewall thing. All of a sudden it just doesn't work. Driving me nuts, please help!
When I try to open any of the files I get the error below. Please help!
For many, the fix seems to be changing the default browser to Microsoft Edge. Articulate doesn't seem to like Chrome so much.
I found a solution that worked for me. Uninstalling Articulate and Storyline wasn't enough. I also had to go into AppData and delete the 2 folders called "Articulate" and "Articulate_Global,_LLC". This is the location of the folders:
C:\Users\[yourname]\AppData\Local\
There's also another "Articulate" folder here (I personally didn't need to delete this one):
C:\Users\[yourname]\AppData\Roaming\
AppData is a hidden folder, so you'll have to go into your file explorer window, click View, then check the box next to Hidden Items in order to see it.
Reinstalled and it's working again. Hopefully this helps others!
Hello Jessica and welcome to E-Learning Heroes. 😊
Thank you for reaching out and sharing what you are experiencing with your software login.
Since you've already done quite a bit of troubleshooting, I've opened a support case on your behalf so that you can work directly with a support engineer. You should be hearing from someone soon.
I am experiencing the same issue. Maddening!
Sorry for this trouble, Stephanie!
I've opened a support case on your behalf so one of our support engineers can lend a hand. Stay tuned for an email from us with the next step. No worries, we'll get this resolved!
Hi
I am facing the same issue, I am not able to resolve it.
Hi, Abhimanyu.
Thank you for opening a support case! I'm happy my teammate Matthew was able to help you get the issue resolved.
Please reach out through the case if you have additional questions.
Hi- I am experiencing the above issue, it's a loop from Sign in to You are Being Redirected to your Web Browser to Start Over-- please advise
Hi, Karla.
I'm sorry to hear you're experiencing issues logging in!
I went ahead and opened a support case on your behalf. You should hear from our team soon, via e-mail.
Hi, Val.
Great call opening a support case! I see you're working with Darrell, so you're in great hands!
Please reach out through the case if you have additional questions.
hey team - I am having the same issue logging in to the application Articulate 360. it will not let me choose a profile. at this current state it has halted my work immediately as I was trying to update the suite. Please resolve this as soon as possible.
