Forum Discussion

EAncheta's avatar
EAncheta
Community Member
6 years ago

Bug? Feedback Master Slide Show Layer trigger not working?

Hi Guys,

I'm using SL3.

I've created 2 sets of menu icons using:

  1. Slide Master (Blank) layer
  2. Feedback Master (Incorrect Feedback) layer

Showing layer in Slide Master (Blank) using triggers is working but showing layer in Feedback Master (Incorrect Feedback) is not working. Please see screenshot attached. You can also check SL3 rawfile to explain this further.

I hope you can help. Thank you in advance.

Regards,

Erwin

storyline 360
  • StevenBenassi's avatar
    StevenBenassi
    2 years ago

    Hello Everyone!

    I wanted to share some great news! We are no longer seeing this bug that prevented a feedback master layer from displaying when being triggered from the base layer within a Storyline course.

    Please make sure that you are using the current version of Storyline 360 (3.72.29699.0). This guide walks you through installing, updating, and opening Articulate 360 apps.

    Please let us know if you're still encountering the issue and we'd be happy to continue troubleshooting with you in a support case.

  • EAncheta's avatar
    EAncheta
    Community Member
    6 years ago

    Hi Phil,

    Thank you. This is what we did to resolve the issue.

    But we still hope that you fix the bug on the Feedback Master Slide (Show layer trigger) as this can be encountered by many, who are use Storyline.

    Appreciate you time :)

     

  • AshleyT-Pollard's avatar
    AshleyT-Pollard
    Staff
    6 years ago

    No worries, Janet and sorry for the scare yesterday! We'll keep you posted on this bug here. 

  • AlyssaGomez's avatar
    AlyssaGomez
    Staff
    6 years ago

    Hi Erwin!

    Thanks so much for sharing the details of what you're seeing. I ran into the same problem when I tested your file, and it does appear to be a bug. I appreciate you giving us a head's up about this!

    For now, would you be able to put the orange menu icon directly on the Feedback Master rather than on a Feedback Master layer? 

    • StefanKhler's avatar
      StefanKhler
      Community Member
      4 years ago

      Does the bug still exist in the current SL 360 version? Because I have the same problem.

      • VinceScoma's avatar
        VinceScoma
        Community Member
        4 years ago

        Hi Stefan,

        Thank you for reaching out! 

        I am sorry that you are running into this snag. We do have an active bug report and our team is investigating this issue further. We will be sure to reach back out with any updates we can share! 

  • EAncheta's avatar
    EAncheta
    Community Member
    6 years ago

    Hi Alyssa,

    Thank you for the reply.

    It's a different set of menus so it really needs to be in a layer. This case is actually from an actual file and i just replicate it for you to see the issue. 

    We really need this function so I hope you can give us a solution soon :(

    Regards,
    Erwin

  • LeslieMcKerchie's avatar
    LeslieMcKerchie
    Staff
    6 years ago

    I understand, Erwin.

    I wanted to share some information on how we define bugs and how we tackle them when they occur.

    This conversation is attached to the report so that we can update you when we can.

    If you have a deadline in the meantime, you may want to place this menu on the actual slide layer(s) vs. the feedback master layer.

  • EAncheta's avatar
    EAncheta
    Community Member
    6 years ago

    Hi Leslie,

    Thank you for the information.

    I can do that in the actual Feedback Master slide but the issue is, Show Layer triggers is not functioning.

    There's no other way to access layers from Slide Master to Feedback Master. That's why I created layer menus in both. 

    I hope you can give us the soonest solution on this.

    You may use the storyline file I've sent to show us workarounds.

    Again, thank you.

     

    • Crystal-Horn's avatar
      Crystal-Horn
      Staff
      6 years ago

      Thanks for clarifying, Erwin. We will keep you posted about the bug.

      In the meantime, once you have created your question slides and determined the feedback, you can edit each of the actual feedback layers on each slide (not the masters) to include the individual menus. Since those menus show at the start of the timeline for the feedback layers, it should be ok to have them everpresent on the slide.

      Attached is your modified example, and you can check out this Peek to see what I did. This would be the only workaround at this time. I hope that helps!

  • EAncheta's avatar
    EAncheta
    Community Member
    6 years ago

    Hi Crystal,

    Thanks for the reply.

    All the links of these buttons (hamburger, logo here, job aids) are in the Slide Master layers. How will you link a trigger to it?

    This will not serve the purpose of having a centralized Feedback Master slide.

    The goal is actually to have a centralized template for all feedback layers. I have almost 65 feedback layers and you want me to edit each? :(

    If this is a bug, we need a fix on this.

    Please help.

     

     

     

  • AshleyT-Pollard's avatar
    AshleyT-Pollard
    Staff
    6 years ago

    Hi Erwin,

    The bug that we have filed is for layers in the Feedback Master will not display when triggered from the base layer.

    We'll let you know as soon as that is resolved. 

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