Forum Discussion

NavneetKumar-94's avatar
NavneetKumar-94
Community Member
4 months ago

Blurry Interafce

Hi There,

I recently upgraded my Storyline to X64, and now my interface is blurry. I've tried reinstalling the entire Articulate suite several times, but the problem persists. I even contacted the Articulate Support team, but there's still no resolution.

Is anyone else facing this issue? Please help me resolve it.

Thanks,

Navneet

 

storyline 360
  • ChabelSantac416's avatar
    ChabelSantac416
    Community Member
    6 days ago

    I am having this same issue and also cannot work it out! Do you mind sharing what monitor / device you have? mine has only started happening today when I've installed on a new laptop so I wonder if that might be it

    • LucianaPiazza's avatar
      LucianaPiazza
      Staff
      3 hours ago

      Hello ChabelSantac416, 

      Happy to help!

      • Are you currently working on a 4k monitor? 
      • What are your computer's resolution and scaling settings currently set to? We recommend setting them to 100%.
      • Have you tried disabling scaling in high dpi (a community member's approach) to see if that improves the behavior?

       

      As a troubleshooting step, I'd recommend you make a repair of Storyline 360.

      Please let us know if that helps. It would be helpful to see a screenshot or screen recording of what you are experiencing. We'd be happy to assist you further within a support case.

      Have a nice start to your week! 

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