Forum Discussion
Audio not working or working funny
Hello,
We're having some issues with our Storyline files.
When we upload our SCORMs to a Moodle platform, most users find that the sound is not working correctly.
The tricky part is that it's ...
Hi Michel!
Sorry to hear you've run into this setback!
I see that you've opened a support case and shared your SCORM package privately. However, to troubleshoot Storyline 360 issues, we would need the actual .story file that was used for the publishing. Do you mind sharing that as well?
In the meantime, it would be helpful to test how the SCORM file performs in an LMS test environment like SCORM Cloud. If the audio works as expected when testing in SCORM Cloud, then the issue is likely LMS-based. In that case, I would suggest reaching out to your LMS administrator to investigate the issue further.
If the same audio issues can be observed in SCORM Cloud, please let us know through your support case. We'd be happy to continue working with you!
