Forum Discussion
Audio Error in Rise
I keep getting an error when trying to record audio to markers. This doesn't happen on my home laptop but only happens on my work laptop. I'm wondering if it's a firewall issue. I'm using Chrome and Windows. The microphone is functioning as I can see the levels change when I speak. These are 2 second clips of pronunciation. So, tiny files.
Hi Sonja!
So sorry to hear that you're getting an error when recording audio in markers when using your work laptop.
- Does the same behavior happen in all browsers or just a particular browser? (Please check the list of our supported browsers here.)
- Please go into Incognito mode (Ctrl-Shift-N) then access Rise while in Incognito. Is the behavior the same?
Hi Hazel,
I don't have access to Firefox. It happens in Chrome and Edge on the work laptop. I also tried in Incognito mode and received the same error.
Hi there. I reached out again to our IT department and we did a test by disabling ZScaler, which is a cloud security software package. The upload worked fine after it was disabled so they will attempt to whitelist rise.articulate.com so that I can upload the files with ZScaler enabled. Thanks for following up.
