Forum Discussion
Audio can't be heard on iPhone when in "Silent On" mode
Hi Articulate Community,
I created three courses in Storyline 360 (v3.37.21614.0) and published to SCORM. When testing on an iPhone (8 Plus, iOS 13.3.1), the audio in one of the courses acts diffe...
Hi Shonna,
Good news! We are no longer seeing this bug in the latest version of Storyline 360 (Build 3.72.29699.0) where when an iPhone or iPad is in silent mode, the audio on the first slide is not playing when there is both mp4 and mp3 in the first slide.
To insure you don't continue to see this bug download the latest version of Storyline 360 via the Articulate 360 desktop app. Here's an article on how to do that.
Please let us know if you're still noticing the issue, and we'd love to continue troubleshooting with you in a support case.
Hi Shonna,
Good news! We are no longer seeing this bug in the latest version of Storyline 360 (Build 3.72.29699.0) where when an iPhone or iPad is in silent mode, the audio on the first slide is not playing when there is both mp4 and mp3 in the first slide.
To insure you don't continue to see this bug download the latest version of Storyline 360 via the Articulate 360 desktop app. Here's an article on how to do that.
Please let us know if you're still noticing the issue, and we'd love to continue troubleshooting with you in a support case.
