I recently encountered this issue. I see that people are still asking about this problem. There is an easier solution than changing the lines in publish files. You need the Subtitle Edit program (it's free). Open the srt or vtt file and select all lines. Go to Edit\Reverse RTL start\end (for slected lines)\Save and Close. Import the VTT file into the storyline file. That's it.
Think its time articulate dealt with this issue. All of these workarounds are fine but any changes etc means having to go through all the hacks again. We should not have to hack the Rise file to get Arabic to display as expected.
Thanks for confirming that it should work as displayed in the editor - now to figure out why it isn't. Maye becuase the player is set LTR for the other languages ...
the RTL/LTR solution was helpful thank you - the home key solution was also good. Next issue to solve and I'm curious if you all see the same: The CC look correct in the editing tool inside SL, however upon publishing, all of text is converted to a nonsensical jumble of Arabic lettering. Side by side comparison attached - on the left is the CC from inside the editing tool in SL. On the right is what it looks like in review360 after publishing. Edit: just confirmed it's not a review 360 thing, the bug occurs publishing to Reach360 as well, so I'm officially out of ideas. Any help greatly appreciated. The punctuation I can work around (you all know how it goes - multiple languages in one course, I don't want to branch in the LMS, user picks language at first scene and each scene is the same content in a different lanuage) But if I can't get the closed captions to publish as they display in the CC editor it will be a problem. Thank you all!
Please disregard that last message. I've actually discovered a partial solution. In case anyone in the future has the same problem I did:
Copying and pasting from a right-to-left oriented document worked EXCEPT for the punctuation. Storyline captions were incorrectly placing the periods on the right. However, the text itself was correctly right-to-left. To get the period to show up on the left, I pressed the "home" key, then the period key, and that placed it correctly.
Hi Jurgen, this is the exact issue I'm having and it looks like your solution will work perfectly. However, I'm new to adding script directly like that. Where do I add that script? How do I open a field/window that accepts script for captions specifically?
How, we can manage the title of popup box in right for left for Arabic language. We already applied the setting Right to left. It applies for the message text, but title still remain in the left. See the attached grab.
There are captions with mixed languages but there are captions with Arabic only and the punctuation is incorrect (period on the right instread of the left).
Is the closed caption text missed with English text too? We have this logged as a bug where Arabic Title and Closed Caption mixed with English text is not displaying correctly.
I've linked this conversation to our bug report so we can update you when we have more information.