New Reach 360 Feature on our Product Updates Page
Hello everyone! If you haven't discovered it yet, we now have a whole section of our community dedicated to announcing our product updates. You can subscribe to that page by clicking on the Bell icon so you don't miss out on exciting new feature articles like this one about Reach 360's learner interface now available in multiple languages. Check out the article and let us know your thoughts about this new feature and what additional languages you want to see added.Best way to get feedback/workshop content with SMEs
I'm starting a project that involves a lot of SMEs contributing content, and I know there will be plenty of back and forth to get the language just right. What’s the best way to handle this? In the past, we’ve used Word storyboards with track changes, but it’s hard for SMEs to visualise, and it takes ages to format. I’ve also used Review 360 in Rise, but the feedback screenshots often end up in the wrong spot, making it confusing to know what the SME is referring to. A colleague suggested Storyline might be better for reviews. Is that true? Or should I just export as a PDF and get feedback that way?Reach360 - Certificate of Completion duration calculation
Good day, I have been tasked with reconciling and putting a detailed document together on the following. Accuracy of the duration recorded on the Certificate of Completion (CoC) document. Correct the CoC document currently duplicating the Duration. Point 1: When I extract a status report per learner, it shows a duration of, for example,05:27:32. (see image below). When I extract and analyse the report, the total does add up. See the image below. However, one lesson has a status in progress, which has also been completed later. Sub question:How do we get the 'in progress' to a completed status as it continuously restarts a new 'session'. When I hover over the Download Certificate option (see image below), the duration is correct, but it also includes the incomplete lesson. Sub-question: Why is the 'in progress time included? But when downloading, it shows a different duration. See the image below. Question: why does the duration differ when downloaded? Point 2: On the COC, the Duration is recorded twice. Why and how can it be corrected? Below are the settings on the COC settings. .Reach 360 Managing Users Passwords
Hi, I only have the free account for Reach 360 that comes with the Articulate License. I have a learner who has an issue with their password, but I cannot see anything on how to manage learners and their account settings? The learner has clicked on forgot password link but is not receiving a link to reset their password. Can anyone help with this issues with regards to what I need to do?Reach 360 Data
Is there a way to track how long a participant is spending on each lesson? I can see the most recent activity and combined lessons with a time but wanted to get specific and see where learners are spending the majority of time. Does the lesson views count lessons that are viewed multiple times? When I count the number of lesson views it appears to be a higher number than the amount of lessons in the course. Thanks.Certificate Mail direct download
I have a question about Reach 360. Currently, I have it set up so that after completing a course, participants receive an email with a button that says “Download Certificate.” However, when clicking the button, they’re only redirected to the course page where they have to download the certificate manually. Is there a way to set it up so that clicking the button directly downloads the certificate? The current process feels a bit cumbersome. Does anyone know of a solution or workaround for this?
