Forum Discussion
Videos previews as black screens.
Hi there,
I have been loading videos into rise 360 courses and they use to show with a preview picture and in the last month they only show as a black screen. Can anyone tell me what might have changed?
Hi Jodie!
Happy to help with this!
To clarify, are the videos you added in the past different than the ones you are currently working with? By design, Rise 360 displays the first frame of a video, and it sounds like the first frame of certain videos is black. However, there are ways to work around this behavior by using Replay 360.
- One option is to trim the black frame from the beginning of the video so the first frame is an image of the video itself.
- Another option is to add an image to the first frame of the video to simulate a thumbnail.
Please let me know if you have any more questions!
Hi Steven,
Thanks so much for assisting with my question on the black screen when adding videos into rise 360. The curious thing is that nothing has changed in the way I edit videos. I use an image to the first frame of the video and I always trim the start, So it has stumped me as to why in the last month all my videos are now loading with a black screen.
Any other ideas as to why this could be happening?Jodie Langley
Sales Capability Manager+61 (0)402424859
Jodie.langley@sanofi.com
87 Yarraman Place, Virginia QLD 4014
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Hi Jodie,
Trimming the start of the video could be what's causing the issue since this is where you placed your image file for the frame. You can try trimming/editing the video first, then using Replay 360 or your preferred video editing software to add an image file right at the very start of the video to see if this makes a difference.
Also, your contact information came through as well. This Peek video will show you how to edit it out if you’d like!
Same issue as JodieLangley-31 , resolved by rollbacking the Storyline version to 3.91.33139.0 (2024 september 3)
Hi XavierBellessor,
Thanks for reaching out!
I'm glad to hear that rolling back to a previous Storyline version resolved the issue, but I'm happy to take a closer look at what's going on. Are you creating a video in Storyline and uploading it to Rise 360? I found a similar thread which may help determine the root cause. Additionally, if you're comfortable sharing our project with us, we'd be happy to do further testing!
