Forum Discussion
Video thumbnail oddly pixelated and discolored
I've noticed the fantastic image quality of the thumbnails on your stock courses, but I can't seem to replicate that on my own courses. When I upload a video into Rise, the self generated thumbnail ...
Hello Kim,
Thanks so much for reaching out! Sorry to hear you are running into pixelated video thumbnails. I understand your frustration!
I see that you opened a support case and you are working with my colleague Robert. Great call! You are in good hands.
We'll continue the conversation over in the support case.
Hope you have a great day and happy developing! ✨
Hi Luciana,
Is there a solution to this? I've been facing the exact same issue right now.
Hi, Liyana! Sorry to hear you're having this issue with your video thumbnail in Rise. We'd be more than happy to troubleshoot your course so we can provide you with the appropriate solution. Would you mind opening a support case here? Our customer support engineers will reach out and work with you directly to resolve your issue.
