Forum Discussion
URGENT! Subtitle Blinking on a MP4 file
Hi,
I created a Storyline file which contains a video and added subtitle using Add Captions. Then, I published it as a MP4 video with SD resolution. The video duration is 06.41 minutes. The Storyl...
Hi Yogesh!
Thanks for checking in! We are still seeing blinking with mp4 files and closed captioning. We are still tracking customer impact so we haven't released a fix yet.
However, we did find the culprit! Using a trigger to enable closed captioning on a video causes the captions to blink. If at all possible, we recommend not using a trigger to enable closed captioning.
In the meantime, if I hear of any workarounds, I'll make sure to share them in this discussion.
