Forum Discussion
JoseTansengco
7 months agoStaff
Hello Cathy,
Sorry to hear that you ran into this issue.
Crashing in Storyline 360 shouldn't be a common occurrence, and I'd like to understand why this is happening frequently for you. Can I ask if you are working locally when making changes to your project file? If you are, try the following troubleshooting steps to see if they make any difference:
- Repair your Storyline 360 installation
- Use the 64-bit version of Storyline 360
If the issue persists, open a case with our support team here so we can gather more technical information on what's causing your installation to freeze.