Forum Discussion

JosephineWiedKi's avatar
JosephineWiedKi
Community Member
7 months ago

Unable to upload images

Hi Rise I have been creating courses and lessons without issues for a few weeks now. Suddenly this afternoon I kept getting error messages when i try to upload pictures to my course. It does not m...
rise 360
  • LucianaPiazza's avatar
    LucianaPiazza
    Staff
    7 months ago

    Hi Tom, 

    Thanks for also reaching out to us in this thread. I'm sorry you're experiencing this as well. As I mentioned to Josephine, I am unable to replicate this behavior on my end. I'd like to ask the same questions to you to see if we can focus on what you are experiencing. 

    • Could you please share the error message you are receiving? 
    • What browser are you currently using? Does this behavior happen in a different browser?

    Please let us know if this is happening in more than one Rise 360 block type. Happy to take a closer look in this thread or within a support case.

    Looking forward to hearing from you as well!

  • StevenBenassi's avatar
    StevenBenassi
    Staff
    7 months ago

    Hi Tom!

    Glad to see Luciana has been helping you!

    I noticed that you also connected with my colleague Dexter through live chat support. If the steps he shared on clearing your browser's cache and using a private browsing window didn't do the trick, please let us know and we'd be happy to continue troubleshooting with you!

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